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RETURN & EXCHANGE POLICY

Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

 

For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table.

  1. Return or replacement request is only acceptable in case of the damage of the product.
     

  2. Products are returnable or replaceable within 48 Hours from date of delivery along with the package opening video and photos (If package opening video is not provided we would not be able to proceed with the request and claim would be rejected).

  3. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:

    a) If it is determined that product is damaged while in your possession.

    b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable).

    c) Any product not in its original condition.

    d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;

    e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;

    f) The product is different from what was shipped to you;

    g) Product sold as combo/ sets cannot be replaced or returned individually.

    h) Product specified as non-returnable in the product details page.
     

  4. Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where respective Seller is unable to process a replacement request for any reason, a refund will be given.
     

  5. Subject to point 2 and 3 above, refund will be initiated to as per the applicable modes. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller.
     

Note: In case you have received a product in a physically damaged product or different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative on +91 8851202916 immediately and in any case not later than 48 hours from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.​

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