ORDER CANCELLATION BY CUSTOMER

A) ORNARAY shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by calling on +91 8851202916 before dispatch of the product.

B) If your product has shipped order can not be cancelled.

C) The amount will be refunded to you within 4-5 days provided that order has not been shipped
 

ORDER CANCELLATION BY ORNARAY

A) Under some rare situations, ORNARAY can also raise an order cancellation request. These situations could be –

1. Product is out of stock with the Seller;

2. Product is not worth shipping;

3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;

4. Incorrect pricing or description of the product;

5. Incorrect or Incomplete Buyer's Address;

6. Non-serviceability at the Buyer’s address by our courier partners;

7. The amount will be refunded to you in accordance with our Refund Policy.; We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.

8. Any other reason, which is beyond the control of the product Seller.