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CANCELLATION POLICY

  1. ORDER CANCELLATION BY CUSTOMER

    A) ORNARAY shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by calling on +91 8851202916 before dispatch of the product.

    B) If your product has shipped order can not be cancelled.

    C) The amount will be refunded to you within 4-5 days provided that order has not been shipped
     

  2. ORDER CANCELLATION BY ORNARAY

    A) Under some rare situations, ORNARAY can also raise an order cancellation request. These situations could be –

    1. Product is out of stock with the Seller;

    2. Product is not worth shipping;

    3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;

    4. Incorrect pricing or description of the product;

    5. Incorrect or Incomplete Buyer's Address;

    6. Non-serviceability at the Buyer’s address by our courier partners;

    7. The amount will be refunded to you in accordance with our Refund Policy.; We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.

    8. Any other reason, which is beyond the control of the product Seller.

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